SMS Packs FAQs

1. What are the bundles offered SMS packs?
There are 3 offerings, namely;
25 SMS pack
55 SMS pack
120 SMS pack

2. What is the validity period of these packs?
Each pack has its own validity period as stated below;

Price (GHc)

SMS Count

Validity Period (Days)

0.3

25

1

0.5

55

7

1

120

7

3. Can these SMS packs be used locally and internationally?
No. The SMS packs can only be used locally. International SMS attracts tariffs per their respective locations.

4. How do one subscribe for the SMS packs?
Customer can dial *555# to subscribe for SMS packs.

5. Will the customer be notified upon subscription of service?
Yes. Customer will get an SMS notification informing them of successful subscription of service.

6. Can these SMS packs be utilized for both local onnet & offnet?
Yes. These packs can be used for both onnet & offnet.

7. Can the SMS packs be auto -renewed?
No. SMS packs cannot be auto -renewed. Customer has to subscribe for the pack.

8. Can one stack multiple packs?
Yes. Customers can subscribe for more than one pack at a time.

9. Can the packs be rolled – over?
No. Packs cannot be Rolled-Over. Post validity period, unused SMSs will get expired.

10. How can one check balance of SMS pack(s) subscribed for?
Subscriber should dial *555# to check balance.