1. What is this Roaming Plan about?
2. In what Countries would this plan be available?
This roaming plan would be available in the countries as listed below.
|Canada||Telus and Bell|
|Italy||TIM and WIND|
|Netherlands||KPN and Tele2|
|South Africa||Cell C|
|UK||Telefonica O2 & Everything Everywhere|
3. Who can subscribe to this plan?
All Glo prepaid subscribers
4. How would this work? How can I activate this plan
5. What are the Retail Rates for this plan in the 27 countries mentioned above
|Subscription Fee [N]||2,500|
|Incoming Calls||Free [60mins]|
6. Will all calls received be free?
Yes all incoming calls from all destinations worldwide would be free! But with a fair usage cap of 60Mins.
***Note that after 60mins of incoming calls free normal roaming incoming call rates for your specific roaming location apply.
7. How many Outgoing SMS can I send for free?
On this plan as a Glo subscriber you can send a maximum of 15 SMS messages free to any number worldwide.
8. When can or should I activate this plan?
You can activate the plan local or while roaming following the process stated in No. 4 above.
9. Can the plan be renewed while roaming and How?
Yes! You can renew the roaming plan while roaming by following the same activation process explained in No.4.
**Note you must have sufficient credit to buy the plan. If not you may need to recharge you Glo line first.
10. How can I recharge my line while roaming?
In various ways;
11. What do I do if any of the above mentioned networks don’t come up on my phone on arrival?
If the any of the networks listed above don’t come up automatically on your phone/device you would need to do a manual selection on your device to pick the desired network to enjoy the Roaming Unlimited plan.
Menu →Settings →Mobile Networks →Network Operator [Select a network Operator]
12. If I have issues while roaming with this plan who do I contact?
Call the Glo customer care on +2348050020121 or with the regular short code 121. Or send an email to email@example.com.
***Note calling the short code from abroad while roaming would incur international calls charges as per your roaming location.