Glo Unlimited Roaming Bundle FAQs

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1. What is this Roaming Plan about?

    • The “Glo Unlimited Roaming Plan” is a roaming plan that allows Glo Prepaid subscribers roam internationally with a pocket friendly bundle offer that they understand.
    • This Plan offers the prepaid customer a clear, transparent and affordable price point that will prevent bill shock and allow the customer have complete control over his/her usage or spend while enjoying a bonus of free incoming calls and outgoing SMS.

2. In what Countries would this plan be available?
This roaming plan would be available in the countries as listed below.

CountryNetwork/s
BrazilTIM
CameroonOrange
CanadaTelus and Bell
Cote d’IvoireOrange
GermanyE-plus
EstoniaTele3
GuineaOrange
IndiaAircel
ItalyTIM and WIND
KazakhstanTele2
LatviaTele3
LithuaniaTele4
MaliOrange
NetherlandsKPN  and Tele2
NigerOrange
UAEDu
RussiaVimpelcom
South AfricaCell C
South KoreaKT
SpainTelefonica
SwedenTele2
SwitzerlandSwisscom
UKTelefonica O2 & Everything Everywhere
USAAT&T

3. Who can subscribe to this plan?
All Glo prepaid subscribers

4. How would this work? How can I activate this plan

  • You would need to dial the shortcode *0905# on your prepaid Glo line and once your airtime balance has been validated Glo would deduct N2500 and you would be given the bundle offer.
  • The Bundle allows you make outgoing calls for N100 with a validity of 15 days after which default International Roaming rates would apply.
  • Glo would also provision a fair usage of 60mins of incoming calls during the 15 days validity period.
  • On the expiration of your 15 days validity you can renew your plan.
  • If you don’t renew your plan on expiration default roaming charges would apply.

5. What are the Retail Rates for this plan in the 27 countries mentioned above

  • With a subscription charge of N2, 500 for 15 days validity Glo subscribers enjoy the following bundle offer while roaming in any of the 27 countries listed above.
Subscription Fee [N]2,500
Validity15 days

Bundled Offer

Incoming CallsFree [60mins]
Outgoing CallsN100
SMSFree [15]
DataN0.15/kb

6. Will all calls received be free?  
Yes all incoming calls from all destinations worldwide would be free! But with a fair usage cap of 60Mins.
***Note that after 60mins of incoming calls free normal roaming incoming call rates for your specific roaming location apply.

7. How many Outgoing SMS can I send for free?
On this plan as a Glo subscriber you can send a maximum of 15 SMS messages free to any number worldwide.

8. When can or should I activate this plan?
You can activate the plan local or while roaming following the process stated in No. 4 above.

9. Can the plan be renewed while roaming and How?
Yes! You can renew the roaming plan while roaming by following the same activation process explained in No.4.
**Note you must have sufficient credit to buy the plan. If not you may need to recharge you Glo line first.

10. How can I recharge my line while roaming?
In various ways;

  • Get someone in Nigeria to buy you recharge vouchers and text you the PIN
  • In the UK visit any paypoint outlet to buy Glo recharge
  • Or Top-up Online @ www.gloworld.com

11. What do I do if any of the above mentioned networks don’t come up on my phone on arrival?
If the any of the networks listed above don’t come up automatically on your phone/device you would need to do a manual selection on your device to pick the desired network to enjoy the Roaming Unlimited plan.
Menu →Settings →Mobile Networks →Network Operator [Select a network Operator]

12. If I have issues while roaming with this plan who do I contact?
Call the Glo customer care on +2348050020121 or with the regular short code 121. Or send an email to customercare@gloworld.com.
***Note calling the short code from abroad while roaming would incur international calls charges as per your roaming location.