Customer Care Channels

Call Centre
Our phone-in Call Centre provides a 24/7 and 365 days customer support where customer issues, requests, complaints, and questions are catered for over the phone. We have specialised Call Centres for Prepaid, Postpaid, Glo Business, BlackBerry and other segments of customers. Our Call Centres ensure prompt and efficient attendance to and resolution of all customer issues, from information and enquiries, to requests or complaints resolution.

You can reach our call centre by dialling 121 or 200 from your phone, or simply send an email to customercare@gloworld.com.

Gloworld
We have an extensive chain of retail and service outlets spanning the length and breath of Nigeria where our customers can engage with our representatives directly, enjoy hands-on experience with latest devices, get expert support, make purchases and enjoy a wholesome customer experience with our range of products/services. This reflects our mission to deliver a world-class service experience to our customers.

Our teams of professional experts at the Gloworld are always ready to provide expert advisory/support as may be required as follows but not limited to:

Advice on packages
Information on technologies and applications
Guidance on usage and billing
Resolution of complaints

Live Chat
Our live chat service is available anytime on the website. This provide a quick avenue to reach us when you are online. Just click on the chat icon available wherever you are on our website to chat immediately with a customer care representative.

Our live chat is intuitive, that means it follows wherever you surf to our our website, that way when you have any information need on any section of the website where you are, you can chat right from there.

Social Media
we have also explored the social media avenues to reach our customers. We are on Facebook, Twitter, Instagram, Blackberry Channel, Google+ and Eskimi. All you need to do is follow us on any social channel or site and be amongst the first to get information on our product/service offers/release and giveaways. You ca also chat with us on social media, you can send in complaints/enquiries as posts or tweets and we’ll respond to you in the shortest possible time.

Be a part of this great network; like us on Facebook, follow us on Twitter and Google+ and much more as applicable across social channels where you follow us. We’ll be glad to attend to you anytime on social media.