Glo Super Value Pack FAQs

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• What is Glo Super Value?
Glo Super Value Pack, Voice and Data Combo Offer, which customers can use within Nigeria, or abroad, while roaming. Glo Super Value Pack comes in two variants as follows:
1. More Data with Talk
2. More Talk with Data

• What is the More Data with Talk?
This offer is for the customers, who intends to use more data and less voice. The table below displays what you will get when you buy this plan for N100 and more:

Recharge Amount (N)Voice
All Net (N)
Voice
On Net (N)
Total Voice (N)Data VolumeData
Gift
Total Data  VolumeValidity
100100100200100 MB25 MB125 MB3 Days
200200200400200 MB50 MB250 MB4 Days
5005005001,000500 MB125 MB625 MB7 days
1,0001,0001,0002,0001 GB250 MB1.25GB14 Days
2,0002,5001,5004,0002 GB500 MB2.5 GB30 Days
5,0006,5003,50010,0006.5 GB1.25 GB7.75GB30 Days
10,00014,0006,00020,00014 GB2.5 GB16.5GB30 Days
15,00024,0006,00030,00020 GB3.75 GB23.75 GB30 Days
20,00030,00010,00040,00030 GB5 GB35 GB30 Days

• What is the More Talk with Data?
This offer is for the customers, who intends to use more Voice and less Data. The table below displays what you will get when you buy this plan for N100 and more:

Recharge Amount (N)Voice
All Net (N)
Voice
On Net (N)
Total Voice (N)Data VolumeData
Gift
Total Data  VolumeValidity
1008032040020 MB10 MB30 MB3 Days
20016064080040 MB20 MB60 MB4 Days
5004001,6002,000100 MB50 MB150 MB7 days
1,0008003,1503,950300 MB75 MB375 MB14 Days
2,0001,6006,3507,950650 MB150 MB800 MB30 Days
5,0004,00016,00020,0001.5 GB300 MB1.8 GB30 Days
10,0008,00031,50039,5002.5 GB600 MB3.1 GB30 Days
15,00012,00047,50059,5003.5 GB900 MB4.4 GB30 Days
20,00016,00065,00081,0004.5 GB1.5 GB6 GB30 Days

• What is a Data Gift?
The Data Gift is corresponding free data that Glo offers to the customer as part of the benefit. The customer can only gift out to any recipients of his/her choice.

• How can I participate in this promotion?
It is not a promo. However, once you purchase recharge value of N100 and above plan using *777# (select 8: Voice Data Combo offers) you get all the benefits. The higher the recharge value, more airtime and free data/data gift values you get as bonus.

• How do I subscribe to the promo?
It is not a promo and you do not need to ‘subscribe’ to the offer, all you need do is recharge and buy the plan thru *777#(select 8: Voice Data Combo offers) and you will get either voice or data plan with voice or data bonus with extra free data gift relative to recharges made.

• What is the validity of the bonus received?
The offer validity days vary with recharge as shown in table above.

• When do I get the Data plan / Voice Bonus/ Free Data gift?
The offer bonuses are received instantly.

• How will customers be notified of the bonus earned?
This is communicated via SMS notification from (127) or USSD *127*0#.

• Is the benefit available on cumulative recharge?
The benefit of extra bonus is available on EVERY specified denomination for both Data and voice.

• If I purchase any denomination will the airtime balance reflect on the main account?
NO. The recharged will not be reflected on the main account but in the promo accounts tagged namely Talk Special Bundle: Glo to Glo: NX.XX; Glo to All: NX.XX; FnF: NX.XX; Free Data to Gift: 0MB.

• How can I view bonus gain from my Glo line?
Bonus can be view using *127*0# for Data plan, and *606# for Voice, FnF voice bonuses respectively.

• How much do I pay for calls on More Voice with Data bundles?
Usage on voice Bonus is charged at rate of 46K/s

• How much do I pay for calls on More Data with Voice bundles?
Usage on voice Bonus is charged at rate of 50K/s

• What is the SMS rate for Super Value Pack?
On-net SMS: N4/SMS Off-net SMS: N4/SMS International: N35/SMS

• How much do I pay for More Data with Voice bundle calls on Family and Friends picked by customer?
Usage on voice Bonus is charged at rate of 50K/s

• How much do I pay for More Voice with data bundle calls on Family and Friends picked by customer?
Usage on voice Bonus is charged at rate of 46K/s

• How many Family and Friends numbers can be listed?
Any number of GLO lines.

• Who can avail of the Super Value Pack offer?
All new and existing prepaid customers are eligible for the offer by either dialing *223*PIN# or *223*1*PIN#. Customer can also recharge PIN using the *777# menu.

• Is the Bonus for only Recharge done with physical cards or voucher?
No. Bonus is for physical recharge card.

• How do I use the offer data bonus if no HSI subscription?
If your device is not configured for HSI, then send ‘flat’ to 1234. Save the settings received and
start browsing. If you already have your device configured for HSI, just simply start browsing.

• What happens if I had a previous HSI subscription?
New data bundle purchase is added to the previous HSI plan.

• From the question above, what happens to the validity of my current subscription?
The validity is ‘accumulated’ such that the ‘new’ validity does not exceed the validity of the bonus or the remaining validity of the subscription – the greater value is assigned. For example,
a customer with N5,000 Plan remaining 30 days and then gets a bonus with 5 days validity, then his new remaining validity becomes 30 days. If the same customer had 8 days left of his validity, then the validity will be the new 30days.

• What happens if I don’t use the bonus airtime?
It expires when the validity date is reached.

• How do I check my remaining data volume?
Same as before: view on portal; text ‘info’ to 127 or dial *127*0# or *777#.

• What happens if I can’t configure my device to browse?
Customers who cannot configure their devices will be assisted by Customer Care or Gloworld
(So long as the device is GPRS enabled).

• Can I use the Free Data Gift?
No. Free data gift cannot be used by A party number but must be gifted to B party number.

• What happens if I don’t gift the Free Data Gift?
It expires when the validity date is reached.

• What is the validity of gifting option?
Validity is same as mentioned in the table above

• Will I be able to share this free data gift?
No.

• Will I be able to Gift this Free Data?
Yes. Plan is giftable to any Glo number of your choice.

• How do I gift the Gift Data to another Glo number?
Just dial *606# and follow the USSD menu to gift data.

• Is the Free Data benefit available on cumulative recharge?
Yes. The free data benefit is cumulative on successfully recharge.
The Data Plans are not stackable or auto renewable. There is no data carry over feature available on these Plans.

• What is the Tariff for Roaming?
For More Data with Talk – Standard Tariff + 54% will be charged.
For More Voice with data – Standard Tariff will be charged.

• What is the Tariff for International Calls?

COUNTRY

 More Talk

 More Data

USA

33

51

UK MOBILE & FIXED

33

51

UK OTHERS

150

231

UAE

75

116

TOGO

150

231

SPAIN

33

51

SOUTH AFRICA

75

116

SAUDI ARABIA

60

92

NIGER

150

231

MALAYSIA

33

51

ITALY

50

77

IRELAND

33

51

INDIA

33

51

GHANA

130

200

GERMANY

33

51

GERMANY OTHERS

90

139

FRANCE

45

69

FRANCE

150

231

COTE DIVOIRE

180

277

CHINA

33

51

CANADA

33

51

CAMEROON

150

231

BENIN

170

262

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