Frequently Asked Questions


Send an e-mail or call us. Chat with us on the live-chat available on the homepage.

Click here to view our outlets nationwide along with the contact numbers.

Visit our website, select product of choice, add to Cart, Checkout, fill in contact/billing details and complete order. You may also call to order through a phone call or chat with us via our live chat platform.


GLO has different payment options available namely; direct bank transfer, online payment using debit card (Verve, MasterCard and Visa)

GLO only allows local debit cards and credit cards.

Yes, your card details are very safe with us. We are in partnership with Paystack who operate with a PCI DSS badge.


As of now we do not do Swap phones.

No, we do not do repair services in our Glo Stores but all our handsets sold from our website are covered by the OEM warranty.

Online orders at Lagos, are within 24hrs while other Locations is within 3-7 business days.

GLO does not deliver items internationally. Purchases are acceptable from anywhere in the world but ensure you indicate a local delivery address and contact number.

We offer a year warranty on all devices sold in GLO. Follow this link for our warranty policy.

Pre-order is the initial deposit made before a product is released for sale in the open market.

You can register an account on a related page, and use the email address and password to login after verification. You can also use a third-party account like Facebook, Instagram and so on to log on directly.

You can certainly log on to the website and place orders. We also provide GUEST CHECKOUT for you. Then you can place orders without logging on but just filling in your email address on the CHECKOUT page.